Description

This article is from the Problem Management Tools FAQ, by Dave Eaton dwe@arde.com with numerous contributions by others.

5. OmniTracker (Commercial Problem Management Tools)

OmniTracker by OmniNet GmbH is a professional action and request
management and tracking system available for a broad spectrum of
service delivery organizations and application areas such as:
Help-Desks and Call-Center, Quality-Management, Service-Management,
SLA-Management, Activity-Management, Problem- and Bug-Management,
Change-Management. A supplier WWW site is available at
http://www.omninet.de/.

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