5. ExtraView (Commercial Problem Management Tools)
Description
This article is from the Problem Management Tools FAQ, by Dave Eaton dwe@arde.com with numerous contributions by others.
5. ExtraView (Commercial Problem Management Tools)
ExtraView by Sesame Technology is a completely Web-based issue
tracking and workflow management system designed for ease of setup,
configuration, and customization. ExtraView conforms to the
installer's processes and workflow requirements, helping a company to
provide a better product to its customers.
Features include:
* Unlimited scalability of cases, groups, users, fields, rules,
reports, and attachments
* Automatic email notification, threaded email discussions, and
dynamic interest lists
* Queries with simple or complex filters, custom statistical and
summary reports exported from the browser to HTML, MS Word, Excel,
or text
* Complete audit trails on all updates and workflow transitions
* Integrated knowledge base
* Command Line Interface and open API for easy integration with SCM
and CRM products
* Wireless PDA support
A supplier WWW site is available at http://www.sesame.com/ and
http://www.extraview.com/.
Continue to:
My Books
