This article is from the Problem Management Tools FAQ, by Dave Eaton dwe@arde.com with numerous contributions by others.
BugBase is a PC-only tool which keeps track of problems and provides
on-screen reports as text, pie charts or bar graphs. The database
tracks the status, severity, urgency, and type of the defect, as well
as providing for a brief description of the problem. Other fields
allow additional information to be included. Sorts may be based on any
field. A supplier WWW site is available at http://www.bugbase.com/
 
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