This article is from the Problem Management Tools FAQ, by Dave Eaton dwe@arde.com with numerous contributions by others.
Apriori by Computer Associates (formerly Platinum Technology, formerly
Answer Systems, Inc.) is a family of integrated applications to
improve performance of support and help desk teams. Newsgroup chatter
has been very light. A supplier WWW site is available at
http://www.platinum.com/products/dataw/applsres.htm
 
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