Hard Drive: SEAGATE: ST31270A MEDALIST 1282MB 3.5"/SL ATA3 ENHAN
S T 3 1 2 7 0 A M E D A L I S T SEAGATE
Native| Translation
------+-----+-----+-----
Form 3.5"/SLIMLINE Cylinders 3876| 2485| 621| 1024
Capacity form/unform 1282/ MB Heads 6| 16| 64| 16
Seek time / track 12.0/ 3.5 ms Sector/track | 63| 63| 63
Controller IDE / ATA3 ENHANCED Precompensation
Cache/Buffer 256 KB SEACACHE Landing Zone
Data transfer rate 11.000 MB/S int Bytes/Sector 512
16.600 MB/S ext PIO4
Recording method ZBR RLL1/7 operating | non-operating
-------------+--------------
Supply voltage 5/12 V Temperature *C 5 55 | -40 60
Power: sleep W Humidity % |
standby 1.0 W Altitude km |
idle 2.8 W Shock g 5 | 75
seek 6.6 W Rotation RPM 4500
read/write W Acoustic dBA 34
spin-up W ECC Bit
MTBF h 300000
Warranty Month
Lift/Lock/Park YES Certificates IEC950
Layout
SEAGATE ST31270A MEDALIST INSTALLATION GUIDE 36315-001 REV. A 7/95
+---------------------------------------------------------+ | | | |XXI | |XXN | |XXT | |XXE J1 | |XXR | |XXF | |XXA | |XXC | |XXE | |XX |+-+ |XX || | |XX || |J8 | 1 || | |XX Power |+-1 |XX J3 +---------------------------------------------------------+ 1
Jumpers
SEAGATE ST31270A MEDALIST INSTALLATION GUIDE 36315-001 REV. A 7/95
Jumper Setting
==============
Rear view
40 pin I/O Cable Connection J1
|
+---------- ---------+ +---------+ TOP (HDA)
-------+::::::::::*::::::::1+-+ X X X X +------
+----------+---------+ +-5-G-G-12+ BOTTOM
| V V
+--- pin-20 removed
Front View
+------------- Slave pins 1-2
| +----------- Master with Slave Present pins 3-4
+-+----------- Cable Select pins 1-2 and 3-4
| | +-----+--- Dual-drive emulation pins 5-6 and
(TOP) | | | | pins 11-12
| | | | +- Remote LED 13-, 14+
+-+-+-+-----+-+-+
J8 |2o o o o o o o14
Option --------+1o o o o o o o +-------------------------------
Block +-+---+-+-+-----+
| | +-+- Reserved
(BOTTOM) +---+----- Master/Slave timing protocol changes to
PDIAG. Makes the drive compatible with
some drives as the slave. Must be used
with pins 1-2 (Slave)
Spare jumpers stored on pins 1-3 and 5-7, as shipped.
Note: If the Dual Drive Emulation jumper is used, then TWO CMOS drive
types will be required, only ONE drive per cable is allowed,
Cable Select is not supported and the drive responds as a
single drive to power management commands.
Configuring the drive
---------------------
Required materials:
- 0.100-inch jumper connectors (supplied as spare jumpers)
You can configure the drive:
----------------------------
- For one- or two-drive operation
- To be the master or slave drive
- For dual-drive emulation
- To operate as the master with drives that use a different master/ slave timing protocol
- For computers that use cable-select
- To use a remote drive-activity LED To configure the drive, attach a jumper to the pins on the options jumper block for the desired option.
The configuration options are:
Spare jumper
------------
Use the spare jumpers on pins 1 and 3 and pins 5 and 7 to configure
the drive. These settings are not used for drive operation.
One-drive only
--------------
Use this configuration if there are no other drives attached to the
hard disc controller.
Master with slave present
-------------------------
Use this configuration if the drive is the first of two drives in
your system. The master drive is drive 0 in the System Setup record.
Slave
-----
Use this configuration if the drive is the second drive in the
system. The slave is drive 1 in the System Setup record.
Master/slave timing protocol
----------------------------
This protocol involves the communication between the computer and
the disc drives during the power-on cycle only. The computer queries
the master drive for the status of both drives. The slave must
report its status to the master within a certain time period. If it
does not respond in time or if it uses a response signal that the
master does not acknowledge, the master tells the host that the
slave has timed out, and the computer does not recognize the slave.
The Seagate drive is shipped configured to work with other drives
that comply with the ATA-standard master/slave timing protocol.
This setting allows the Seagate drive in the slave position to
respond to some drives that use a different protocol. Try using
this setting if the slave is not identified after power-on.
Dual-drive emulation
--------------------
This feature allows you to make the most of the BIOS limitation by
making the drive two logical drives for the computer.
Each logical drive is assigned a drive type in System Setup using
the maximum translation geometry values the BIOS allows. Each
logical drive must be partitioned and formatted. A second,
physical drive cannot be attached to the hard disc controller.
You cannot use dual-drive emulation with cable select.
Cable-select
------------
Use this configuration if your computer uses cable-select.
Remote LED ---------- If your computer uses a remote drive-activity LED, place the ground wire side of the connector, usually the black wire, on pin 13 (-) and the other side on pin 14 (+) of the options jumper block.
The LED can be damaged if the cable is attached incorrectly.
The options jumper block accepts a 0.100-inch connector. It may be
necessary to replace the current connector on the LED cable with a
0.100-inch connector.
Install
SEAGATE ST31270A INSTALLATION GUIDE 36315-001, REV. A, JULY 1995
Notes On Installation
=====================
Mounting the drive
------------------
horizontally vertically
+-----------------+ +--+ +--+
| | | +-----+ +-----+ |
| | | | | | | |
+-+-----------------+-+ | | | | | |
+---------------------+ | | | | | |
| | | | | |
| | | | | |
+---------------------+ | +-----+ +-----+ |
+-+-----------------+-+ +--+ +--+
| |
| |
+-----------------+
The drive will operate in all axis (6 directions).
Required materials:
- Four 6-32 UNC-2A screws (not included)
The drive fits in the standard 3.5-inch bay and can be mounted in
any orientation. Secure the drive with four mounting screws not
more than 6 full turns (0.20 inches) into the drive frame. Position
the drive so that the cables are not strained or crimped.
Caution
To prevent drive mounting-hole damage, use only the type of
screws specified.
Attaching the cables -------------------- Required materials: - A 40-conductor interface cable with a 40-pin, female interface connector for each drive you want to attach.
- A four-conductor power-supply cable.
Note
To ensure the integrity of your data, use a nonshielded cable with a
maximum length of 18 inches (46 centimeters).
Attach the interface cable
--------------------------
Pin 1 on the drive must align with pin 1 of the hard-disc
controller connector. Use the edge-stripe on the cable to denote
pin 1. Pin 1 on the drive is located next to the four-pin power
connector.
Caution
The cable and connector bond is delicate. Pulling the cable to
remove the connector may damage the cable.
Attach an interface connector to the drive
------------------------------------------
If your interface connector has a key, it can only plug into the
drive one way. Be sure that you do not bend the pins when you
attach the cable.
Attach an interface connector to the hard-disc controller connector
on the motherboard or host adapter. Be sure that pin 1 (see your
system user's guide or host adapter user's guide to determine the
location of pin 1) is aligned with pin 1 on the drive.
Cable-select installation
-------------------------
If your computer uses cable-select, refer to its user's guide to
determine which interface connector is used for the master and
which is used for the slave.
Attach a power-supply cable to the drive
----------------------------------------
Caution
The cable and connector are designed to mate. Do not force a
connection. Improper alignment can damage your drive.
Features
SEAGATE ST31270A INSTALLATION GUIDE 36315-001, REV. A, JULY 1995
Drive handling
--------------
Your drive is vulnerable to damage from rough handling and static
discharge. Do not drop your drive. Do not remove the seals and
labels on the drive. The drive warranty is voided if the seals
and labels are removed.
Static discharge
----------------
Your drive contains components that can be damaged by static
discharge. Static damage can be cumulative and may not manifest
immediately. Observe the following precautions:
- Ground yourself before handling the drive. Wear a ground strap that is properly connected to earth ground, or touch the metal of a power supply that is plugged into a wall outlet while handling the drive.
- Keep the drive in its antistatic bag until you are ready to install it. Do not attach any cables to the drive while it is in its bag.
- Handle the drive gently and only by its edges or frame. Place it on an antistatic surface until you are ready to install it.
- Do not touch the drive's connector pins or printed circuit board.
Inspection
----------
Use the handling precautions listed above when you inspect the drive.
If it appears to be damaged, call your distributor or dealer
immediately.
Warranty
--------
The drive comes with a three-year limited warranty. Note. With
regards to the EZ-Drive and SEG32BIT.386 software, there are no
warranties, express or implied, including, but not implied,
warranties of merchantablity or fitness for a particular purpose.
All such warranties are expressly and specifically disclaimed.
Maintenance and repair
----------------------
Seagate drives do not require maintenance. The head/disc assembly
is sealed; a broken seal voids the warranty. Seagate customer
service centers are the only facilities authorized to repair
Seagate drives. Seagate does not sanction any third-party repair
facilities.
Application
-----------
Your Seagate drive is designed for IBM AT and compatible personal
computers. It uses the ATA interface. It is intended for use with
UL-listed computers or similar products.
Warning
-------
Turn off the computer before you remove its cover. Turn off the
power before you install or remove any adapter card or the drive.
Caution
Special training or tools may be required to service laptop
computers. Removing the cover may void your warranty. Review the
terms and conditions of your warranty before removing the cover.
Transferring the software from the drive
----------------------------------------
Required materials:
- Diskette Drive A
- A blank diskette that can be used in Drive A
- A bootable diskette with the Format command
Recent developments in drive technology have pushed drive capacities
beyond the limit that many older computers using DOS can address.
Seagate provides software solutions that can allow your computer
to surpass the address limit and access the full capacity of your
drive. The software is stored on the drive at the factory and must
be transferred to a diskette in Drive A before you partition and
format the drive. The files stored on the drive include:
- EZ-Drive. This is drive installation software that enables com- puters with BIOSs that restrict the hard disc capacity to 528 Mb to surpass the 528-MB barrier.
- SEG32BIT.386. This replacement 32-bit disk access driver for Windows supports drive capacities above 528 MBs, multiple block read/write, PIO modes 3 and 4 and LBA addressing.
- Seamove. This is a program that automatically copies the soft- ware files stored on the drive at the factory to a bootable diskette in Drive A. It removes the factory-installed partition and format when the files are copied.
- README. This file contains information about the Seamove transfer program.
You must create a diskette with the software that Seagate provides.
To transfer the software, put a bootable, blank diskette into Drive
A.
To create a bootable diskette: 1. Insert your DOS diskette into Drive A.
2. Type format a: /s. The drive reads the DOS diskette and prompts
you to insert the diskette you want to format into Drive A.
3. Insert the blank diskette. Press ENTER. When the format is
complete, you can transfer the installation software files to
the diskette.
To transfer the software files:
1. Boot the computer with the diskette to which you want to
transfer the software files.
2. Enter the System Setup. (Refer to your computer user's guide.
System Setup may be called Setup, BIOS Setup or CMOS Setup.)
If your computer uses an automatic setup system, go to step 5.
3. Find the hard disc configuration in the System Setup screen.
4. Select drive type 2 for your new Seagate drive. If your com-
puter does not offer drive type 2, use the following values:
615 cylinders, 4 heads and 17 sectors.
Note. These are interim drive-type values that allow you to
access the drive for extracting the installation files.
5. Activate the prompt for the Seagate drive.
6. Type seamove and press ENTER.
This command transfers the files from the drive to the
diskette in Drive A. When the transfer is complete, the
seamove program erases the files and the drive partition and
reboots the computer. The computer returns an invalid drive-
specification error if you try to access the drive.
Caution. Do not write-protect the Seagate software diskette
with EZ-Drive. The EZ-Drive program writes important in-
formation back to the diskette during the installation.
Determining if your BIOS accepts more than 528 MBs
-----------------------------------------------------
The following suggestions can help you to determine whether your
BIOS limits the drive capacity to 528 Mbytes.
- If you are using a 286 or 386 computer, the native BIOS does not recognize more than 528 Mbytes.
- If the copyright date of the BIOS is earlier than 1994, it probably will not recognize more than 528 Mbytes. The BIOS copyright date, manufacturer and version number appear on your screen at the beginning of power-on or reboot.
- Install the drive using the Standard setup. (Transfer the free software stored on the drive to a diskette before you start the installation. When the installation is complete, type dir d: for the new drive and check the number of bytes free. The number should be close to the formatted capacity of your drive. If the number is less than 528 Mbytes, you need to consider alter- natives for surpassing the 528-MB barrier. Some alternatives are listed below.
Solutions for surpassing the 528-MB barrier - Upgrade the BIOS to one that supports more than 528 Mbytes. Such BIOSs incorporate logical block addressing (LBA) and extended cylinder-head-sector (ECHS) addressing.
- Use a host adapter that supports more than 528 Mbytes.
- Use the free installation software, EZ-Drive, that is stored on the
drive at the factory or an equivalent.
- Use dual-drive emulation. Dual-drive emulation makes the drive two logical drives for the computer. Each logical drive is assigned a drive type in System Setup and is partitioned and formatted. However, you can only use the translation geometry values allowed by the BIOS, which limits the capacity of each logical drive to 528 MB.
Configuring the computer
------------------------
Configuring the computer involves updating the computer's System
Setup records with the new drive's translation geometry (cylinder,
head and sector information) and partitioning and formatting the
drive. The translation geometry is kept on the CMOS chip and is
used by the BIOS to assign locations for the data on the drive.
Many older BIOSs place limits on the translation geometry parameter
values that do not allow it to assign locations beyond 528 Mbytes
when DOS is used. If your computer uses such a BIOS, it cannot
access the full capacity of your new drive.
In this section we describe three methods you can use to config-
ure your computer for DOS: EZ-Drive installation software, stand-
ard setup and dual-drive emulation setup.
Using the installation software
-------------------------------
Note. The EZ-Drive software is authorized for installation only
with the drive on which it is shipped.
The EZ-Drive installation software allows your computer to access
your Seagate drive's full format capacity. It bypasses the BIOS
during the boot sequence and uses the information it creates on
Drive C to identify the drive before DOS is loaded. During the
installation, EZ-Drive:
- Determines how many drives are installed
- Enters a drive type in System Setup for the new drive
- Modifies the Drive C boot record with the new drive's transla- tion geometry
- Partitions and formats the new drive
- Copies the boot files to the new drive if it is Drive C
- Enables Maximum Overdrive, which enables read/write multiple in drives that have this feature. The Change Installed Features option that appears in the dialog box when the format is complete allows you to disable Maximum Overdrive.
EZ-Drive is easy and safe to use.
You can choose a fully-automatic installation, which puts a single
partition on the drive, or you can install the drive with multiple
partitions and other custom features. Online help is provided for
selected topics when you press F1. Online help is also available
in the main menu as Information Help.
If you already have a drive installed, EZ-Drive cannot harm your data
unless you instruct it to override that drive's partition and
format. EZ-Drive automatically arranges the drive-type position in
System Setup to reflect how you have physically configured the
drives.
Note. EZ-Drive is designed for DOS installations. To use EZ-Drive,
you must have:
- Microsoft MS-DOS Version 3.0 or later
- IBM PC-DOS Version 3.1 or later
- Digital Research DR-DOS Version 6.0 or later
- Novell DOS Version 7.0 or later
- Compaq DOS Version 3.1 or later
EZ-Drive allows you to have full access to your drive in DOS when
other operating systems are loaded on the drive. You must install
the drive with EZ-Drive and DOS before loading the other operating
system. (See the Information Help option in the software for more
information on installing other operating systems.)
EZ-Drive does not support:
- Toshiba laptops, XT or Micro Channel computers
- Non-ATA hard drives (SCSI, ESDI, MFM and RLL)
Caution! Because EZ-Drive uses about 4 Kbytes of conventional
memory, some older virus-detection programs may misidentify
EZ-Drive as a virus. If all 640 Kbytes of conventional memory
are not free when these virus programs inspect conventional
memory, they assume a virus is present and clean and restore the
memory. If this happens, information about the EZ-Drive installed
drive is destroyed, and the drive cannot be identified by the
computer. Do not use these programs.
Note. The Seagate version of EZ-Drive cannot install a non-Seagate
drive without a Seagate drive present.
1. Boot your computer with the Seagate software diskette with EZ-
Drive. This is a precaution to ensure that the EZ-Drive
installation does not conflict with any terminate-and-stay resi-
dent (TSR) programs that may be in memory.
2. Type ez and press ENTER.
3. Disregard the Notice dialog box. The EZ-Drive software is authori-
zed for installation only with the drive on which it is shipped.
Press ENTER to continue.
4. Locate the bottom box on the screen. The model number of each
drive EZ-Drive identifies is listed in this box. If a drive you
have installed is not listed or the drive order (Drive 0 is the
master, Drive 1 is the slave) is incorrect or there is a drive
not identified message, make sure the master and slave jumpers
are set correctly on the drives and the I/O and power cables are
properly connected.
Note. Other troubleshooting tips are available in the
Information Help menu.
Caution
Turn off your computer before resetting the jumpers or removing
the cables.
5. If the drives are correctly identified, select Fully Automatic
Installation in the Main menu dialog box above. This creates a
single partition and formats the drive. If you are installing
the drive as Drive C, EZ-Drive automatically writes the system
files to the drive to make it bootable.
6. When the format is complete, the Options dialog box appears.
We want to call your attention to two of the options in
particular: Create Recovery Disk and Change Install Features.
Create Recovery Disk allows you to save the boot information
EZ-Drive uses to load your drive. You can use this diskette to
restore the EZ-Drive boot information on Drive C if it is cor-
rupted and you cannot access the drive. Use a blank diskette to
create the recovery disk. We recommend that you use this feature.
Change Install Features allows you to change the status of some
EZ-Drive features.
You can:
- Disable Maximum overdrive.
- Disable the EZ-Drive banner that appears during boot up.
- Disable Floppy Boot Protection. This allows you to use the
EZ-Drive installed drive with other operating systems.
Caution. You can corrupt the data on your drive if you boot
from a diskette improperly while in this mode. Always
follow the "Booting with a diskette after EZ-Drive is
installed" instruction.
- Set the time period the computer allows you to press CTRL if
you want to boot to a floppy.
- Remove the EZ-Drive boot code from Drive C.
7. Select Reboot to reboot the computer and save the installa-
tion. Remove the diskette. Toward the end of the boot sequence,
your screen should display a prompt for booting with a diskette
followed quickly by the Micro House banner and the C: prompt.
If the boot prompt and the banner fail to appear and you have
not disabled Floppy Boot Protection in the Change Install
Features menu, your computer has not recognized the EZ-Drive
installed drive.
Booting with a diskette after EZ-Drive is installed
---------------------------------------------------
To boot your computer with a diskette:
1. Boot the computer with the diskette-drive door open.
2. Press the CTRL key when the following message appears near the
end of the boot sequence: Hold the CTRL key down to boot from a
floppy
3. Insert the boot diskette. The computer boots to the diskette
drive.
Standard setup
--------------
1. Turn the computer on.
2. Enter System Setup. (Refer to your computer's user's guide.
System Setup may be called Setup, BIOS Setup or CMOS Setup.)
3. Find the hard disc configuration in the System Setup screen.
4. Select a drive type that matches the drive translation geometry
for your drive as shown in the table.
Note. CHKDSK and CMOS capacities are approximations.
The capacities your computer reports may vary slightly. If none
of the standard drive types offered in System Setup match the
translation geometry of your Seagate drive, select the user-
defined or custom drive type, if available, and enter your
drive's translation geometry.
If a user-defined drive type is not offered, select a drive
type that approximates, but does not exceed, the CMOS (Setup)
Mbytes capacity in the translation geometry.
Note. The drive does not use write precomp and landing zone. If
these parameters are listed, make their values zero. If you
upgrade your system at a later date to achieve the drive's
full capacity, you must repartition and reformat the disc.
Be sure to back up your data first.
5. When you have completed setting the translation geometry for
your drive, save the values and exit System Setup. Reboot your
computer. Refer to your user's guide for assistance.
6. Partition and format the drive.
Dual-drive emulation installation
---------------------------------
Dual-drive emulation makes the drive two logical drives for the
computer. Each logical drive is assigned a drive type in System
Setup and must be partitioned and formatted.
A second, physical drive cannot be installed on the same port
when dual-drive emulation is used. To configure your computer
for dual-drive emulation:
1. Follow steps 1 through 3 in the "Standard setup" section.
2. Use the translation geometry in the table for both drive types.
3. Save the values and exit System Setup.
4. Partition and format both drives.
Partitioning and formatting the drive
-------------------------------------
Before you can use your Seagate drive, you must partition and high-
level format it. In this guide we discuss formatting your drive
with DOS (refer to your DOS user's guide for assistance). If you
are using another operating system, consult your operating sys-
tem user's guide for formatting instructions.
Note. If you have not copied the free installation software to a
diskette, your computer will detect a partition on the drive.
Only the first two cylinders are formatted at the factory to
store the software files. You must erase this partition before
you can access the full drive capacity. You can either transfer
the files to a diskette - the partition is erased when the
transfer is complete - or partition and format the drive as
described below.
Low-level formatting
--------------------
The drive is low-level formatted at the factory using 512 bytes
per sector. Low-level formatting is not required.
Partitioning
------------
You must partition the drive into one or more logical drives before
you can use it.
Caution
Partitioning or formatting a drive at any level erases all data on
it. Make a backup copy of your existing files on another drive
before you repartition or reformat.
Seagate assumes no liability if you erase your data.
You can partition a drive as follows:
1. Insert a bootable diskette into Drive A. Turn the computer on.
2. After the computer has completed booting, remove the boo-
table diskette from Drive A. Insert a diskette that has the
FDISK utility into Drive A and type fdisk. Press ENTER.
Note. If you have two drives in your system, the menu displays
five options. Option five allows you to select the drive you
want to partition. Be sure to select the correct drive.
3. Select create DOS partition or logical DOS drive. Press ENTER.
4. Select create primary DOS partition. Use the maximum avail-
able size for your primary partition and make the partition
active for Drive C. This puts the entire drive on one partition
and allows you to load the DOS boot information on the drive.
Press ENTER for each subsequent selection.
After all of the appropriate selections are made, the computer will
restart itself. You must place a bootable diskette into Drive A.
High-level formatting
---------------------
High-level formatting verifies the information written by the
low-level format and builds the file allocation table (FAT) used by
DOS to access files on the drive. If you put more than one partition
on the drive, you must high-level format each partition. Refer to
your DOS reference guide for instructions.
Use the DOS FORMAT utility to high-level format the drive as follows:
1. At the DOS prompt, type the following command: format drive: /v /s
drive: designates the drive you are formatting. If you are
formatting the boot drive or if your system contains only one
drive, type c:. To format a second drive, type d:.
/v tells the computer to create a volume label for the
partition after it is formatted. Labeling can prevent
someone from accidentally deleting the partition and
losing your data.
/s tells the computer to copy the necessary system files to the
drive to make it bootable.
2. When the computer prompts you for a volume label, you can use
up to eleven characters to name the drive volume (see your DOS
reference manual) or leave it blank. Press ENTER.
Windows 32-bit disk access
--------------------------
If 32-bit disk access is enabled in Windows, an error message
appears when you load Windows after you have installed a drive
with more than 528 Mbytes. The Windows 32-bit disk access driver
must be turned off for you to open and use Windows. Use the
Seagate replacement driver to restore 32-bit disk access capability.
To open Windows and restore 32-bit disk access:
1. Press ENTER to open Windows.
2. Open the Main menu.
3. Open the Control Panel.
4. Open 386 Enhanced.
5. Select Virtual Memory.
6. Select Change.
7. Select 32-Bit Disk Access at the bottom of the screen to change
its status.
8. Select OK.
Follow the screen instructions to reboot. You can re-establish the
32-bit disk access capability using the SEG32BIT.386 software as
follows:
1. Load Windows.
2. Open the Program Manager menu and select File.
3. Select Run.
4. Insert the Seagate software diskette into the diskette drive.
5. In the command line box, type drive:stsetup.
6. Read the license agreement that appears on the screen. If you
agree to the terms, select ACCEPT AGREEMENT to continue.
7. The next screen lists the features the SEG32BIT.386 driver
supports. If your computer supports these features, they will
be active in 32-bit disk access mode with SEG32BIT.386 for all
drives that support them. Select Install Driver to continue.
8. After the driver is installed, you must enable the 32-bit disk
access option in the Windows control panel to make it opera-
tional. You can choose to enable the option now or later. If
you choose to enable the driver now, the program opens the
Windows main menu. Repeat steps 3 through 7 you used to disable
the Windows 32-bit disk access driver to enable the SEG32BIT
32-bit disk access driver.
General
SEAGATE SUPPORT SERVICES
Seagate Technology
------------------
Technical Support Services
If you need assistance installing your drive, consult your dealer.
Dealers are familiar with their unique system configurations and can
help you with system conflicts and other technical issues. If you
need additional assistance with your Seagate(r) drive or other
Seagate products, use one of the Seagate technical support services
listed below.
SeaFONE at 1-800-SEAGATE (1-800-732-4283)
Seagate's 800 number allows toll-free access to automated self-help
services, providing answers to commonly asked questions,
troubleshooting tips and specifications for disc drives and tape
drives. This service is available 24 hours daily and requires a
touch-tone phone. If you need to speak to a technical support
engineer, dial this number and listen to the options for technical
support. (International callers can also reach this automated
self-help service by dialing 408-456-4496).
Seagate Technology online services
Using a modem, you can obtain troubleshooting tips, free utility
programs, drive specifications and jumper settings for Seagate's
entire product line. You can also download software for installing
and analyzing your drive.
SeaNET
You can obtain technical information on Seagate drives, Seagate
software and much more over the Internet from Seagate's World Wide
Web home page (http://www.seagate.com) or Seagate's ftp server
(ftp://ftp.seagate.com).
You may also send E-mail with your questions to DiscSupport@
Seagate.com or TapeSupport@Seagate.com.
SeaBOARD
SeaBOARD is a computer bulletin board system (BBS) that contains
information about Seagate's disc and tape drive products and is
available 24 hours daily. Set your communications software to eight
data bits, no parity and one stop bit (8-N-1). SeaBOARD phone numbers
are listed in the following table.
BBS Location Modem number
United States Disc: 408-434-1080; Tape: 408-456-4415
England 44-1628-478011
France 33 1-48 25 35 95
Germany 49-89-140-9331
Singapore 65-292-6973
Thailand 662-531-8111
Australia 61-2-9756-2359
Taiwan 886-2-719-6075
Seagate CompuServe forum
Online technical support for Seagate products is available on
CompuServe. To access our technical support forum, type go seagate.
This forum provides information similar to that found on SeaBOARD.
In addition, you can type questions or browse through previous
questions and answers on the forum messages.
Seagate Technology FAX services
SeaFAX
You can use a touch-tone telephone to access Seagate's automated FAX
system to receive technical support information by return FAX. This
service is available 24 hours daily.
Location Telephone number
United States 1-800-SEAGATE or 408-456-4496
England 44-1628-894084
Australia 61-2-9756-5170
Seagate technical support FAX
You can FAX questions or comments to technical support specialists 24
hours daily. Responses are sent during business hours.
Location FAX number
United States 408-944-9120
England 44-1628-890660
France 33 1-46 04 42 50
Germany 49-89-1430-5100
Australia 61-2-9725-4052
Singapore 65-293-4722
Hong Kong 852-2368 7173
Taiwan 886-2-715-2923
Korea 82-2-556-7294/4251
Seagate technical support
You can talk to a technical support specialist during business hours
Monday through Friday for one-on-one technical help. Before calling,
note your system configuration and drive model number (STxxxx). There
are several technical support phone numbers available for various
Seagate products.
Location Telephone number
United States Please dial 1-800-SEAGATE for the specific product
telephone number.
(6:00 A.M. to 11:15 A.M., 12:30 P.M. to 5:00 P.M.,
Pacific time, M-F)
England 44-1628-894083 (10:00 A.M. to 1:00 P.M., 2:00 P.M. to
5:00 P.M., M-F)
France 33 1-41 86 10 86 (9:30 A.M. to 12:30 P.M., 2:00
P.M. to 5:00 P.M., M-F)
Germany Disc: 49-89-140-9332; (9:30 A.M. to 12:30 P.M., 2:00
P.M. to 4:00 P.M., M-F)
Tape: 49-89-140-9333
Australia 61-2-9725-3366 (9:00 A.M. to 5:00 P.M., M-F)
Singapore 65-290-3998 (9:00 A.M. to 12:00 P.M., 2:00
P.M. to 5:00 P.M., M-F)
Hong Kong 852-2368 9918
Taiwan 886-2-514-2237
Korea 82-2-556-8241
SeaTDD 408-944-9121
Using a telecommunications device for the deaf (TDD), you can send
questions or comments 24 hours daily and exchange messages with a
technical support specialist between 6:00 A.M. to 11:15 A.M. and
12:30 P.M. to 5:00 P.M. (Pacific time) Monday through Friday.
Customer Service Centers
Seagate direct OEM, Distribution, System Integrator and Retail
customers should contact your Seagate Service Representative for
warranty information. Other customers contact your place of
purchase. Seagate offers comprehensive customer support for all
Seagate drives. Seagate customer service centers are the only
facilities authorized to service Seagate drives. These services are
available worldwide.
Location Telephone number FAX number
United States 1-800-468-3472; 405-949-6740
Other Americas
(Canada & Brazil) 405-949-6706; 405-949-6738
Mexico 525-546-6965; 525-546-4888
Europe, Middle
East & Africa 31-2065-43300; 31-2065-34320
Asia Pacific &
Australia 65-485-3595; 65-485-4980
Japan 81-3-5462-2904; 81-3-3462-2979
Seagate, Seagate Technology and the Seagate logo are registered
trademarks of Seagate Technology, Inc. SeaFAX, SeaFONE, SeaBOARD,
SeaTDD, SeaNET, Medalist and DiscWizard are either trademarks or
registered trademarks of Seagate Technology, Inc. or one of its
subsidiaries. All other trademarks or registered trademarks are the
property of their respective owners.
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