This article is from the rec.audio.* FAQ, by with numerous contributions by Bob Neidorff others.
Mail order is appealing. The general hope is that by using mail
order, you avoid pushy sales people, you pay fixed, discounted
prices, and you have written catalog descriptions to help you
select your purchase. In practice, most mail order today is
"phone order", in that the company completes the deal with a
phone call. Many of the "mail order" companies don't even have
price lists or catalogs. They are just retailers that are
willing to sell over the phone and ship the merchandise to
you. In some cases, retail store sales are better deals than
mail order. Don't expect the lowest price from the first place
you call. Also, don't expect excellent service from everyone,
and especially not from the company with the lowest price.
 
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