This article is from the Problem Management Tools FAQ, by Dave Eaton dwe@arde.com with numerous contributions by others.
Vantive Quality by Vantive Corporation is an integrated change
management system with links to several configuration management
systems. In addition to status tracking, it integrates with popular
email packages, providing automatic routing of problems. Vantive
Quality is integrated with other Vantive tools to provide such
features as Help Desk support.
 
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