This article is from the Problem Management Tools FAQ, by Dave Eaton dwe@arde.com with numerous contributions by others.
TrackRecord by Compuware Corporation (who acquired UnderWare, Inc.) is
a fully configurable client/server change request management system
integrated with Visual SourceSafe Safe, PVCS and others. It has
dynamic reports keeping each user on the system up to date with the
information they are interested in. It also has full web client
capability and email integration for remote users. TrackRecord is
extensible through its Active X automation interfaces.
 
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