Description
This article is from the Problem
Management Tools FAQ, by Dave Eaton dwe@arde.com with numerous
contributions by others.
3. Commercial Vendor Contact List (Problem Management Tools)
Vendors
Platform availability and products are continually changing, please
check vendors for current information and trade publications for new
entrants. This should not be considered a complete list of all
available tools. As of this writing, these vendors could be contacted
as shown in this table.
Since vendors are continually changing platform availability and
upgrading their products, it is suggested you consult with them
directly for current information before making a tool selection.
Commercial Products
Product Vendor Address Platforms
+1CR +1 Software Engineering Sun (SunOS and Solaris)
2510-G Las Posas Road,
Suite 438
P.O. Box 6041
Camarillo, CA 93011
tel.: 805-389-1778
info@plus-one.com
AccuRev/Dispatch AccuRev Inc. Solaris, Compaq Alpha Unix,
62 Harvard St. HP-UX, IRIX, RS/6000, FreeBSD,
Brookline, MA 02445 Linux (Intel and PowerPC),
tel: 617-566-3914 WinNT Win2K client/server,
Windows
fax: 617-566-5035 9X clients.
info@accurev.com Mac, more Unix, Java "soon"
Aegis Abacus Systems Pty Ltd. PC (MS Windows
27 Ellindale Avenue, variations only)
McKinnon VIC 3204
Australia
tel: +613-9576-7355
FAX: +613 9576-7396
AllChange Intasoft Ltd. PC (MS-WFW, MS Windows
Tresco House Win95/98, WinNT), Sun Solaris
Westpoint Court
Exeter EX5 1DJ UK
tel.: +44 (0) 1392-447780
FAX: +44 (0) 1392-447781
sales@intasoft.co.uk
Apriori Computer Associates Server: HP-UX,
International, Inc. IBM RS/6000, Sun 4
One Computer Associates Plaza
Islandia, NY 11749, USA
tel.: +1 631 342-5224 Client: MS Windows,
FAX: +1 631 342-5329 X-Windows (Motif, Open
cainfo@cs.com Look), character based i/f
BugBase Archimedes Software, Inc. PC (Windows)
2159 Union Street
San Francisco, CA 94123
tel.: 415-567-4010
FAX: 415-567-1318
CCC/Harvest Computer Associates HP-UX, IBM RS/6000
1 Computer Associates Plaza OS/2, Win/NT)
Islandia, N.Y. 11788 Sun (contact vendor
tel.: 1-800-225-5224 about others)
FAX: 1-516-342-5224
Distributed Defect Rational Apollo, HP 9000,
Tracking System IBM RS/6000,
(ClearDDTS) 1309 S. Mary Ave DECstation & VAX
Sunnyvale, CA 94087 running Ultrix,
tel.: 408-524-3671 Sun (SunOS & Solaris),
FAX: 408-720-9200 PC (SCO UNIX)
ClearQuality Clarify Inc. HP-UX, IBM RS/6000
2702 Orchard Pkwy. SGI, Sun
San Jose, CA 95134
tel.: 408-428-2000 Client on Mac,
FAX: 408-428-0633 PC (MS Windows, WinNT,
and Win95),
UNIX running Motif
ClearQuest Rational PC (WinNT, Win95/98/2000)
1309 S. Mary Ave
Sunnyvale, CA 94087
tel.: 408-524-3671
FAX: 408-720-9200
Census MetaQuest Software Inc. Server:
416 de Maisonneuve West PC (WinNT, Win95/98)
Suite 401
Montreal, Quebec Client:
Canada PC (WinNT, Win95/98) and
tel: 514-341-9113 Web browser (PC/Mac/UNIX)
FAX: 514-341-4757
info@metaquest.com
Change Synergy Telelogic AB HP-UX, IBM AIX,
(World headquarters) Linux,
PO Box 4128 PC (MS WinNT, Win2K)
Kungsgaten 6 SE-203 12
Malmö, Sweden
tel: +46 (40) 174700
FAX: +46 (40) 174747
info@telelogic.com
US headquarters
Telelogic North America Inc.
9401 Jeronimo Road
Irvine, CA 92618 USA
Tel: +1-949-830-8022
Fax: +1-949-830-8023
Control First Repository Technology PC (DOS)
tel.: 708-515-0780
800-776-2176
Control First is also sold as:
TRUEtrack TRUE Software
300 Fifth Avenue PC (DOS)
Waltham, MA 02154
tel.: 781-890-4450
FAX: 781-890-4452
info@truesoft.com
Defect WorkFlow (DWF) SoftQuest Systems PC (MS Win95, WinNT)
P.O. Box 1124
Rehovot 76267
Israel
tel.: 972-8-940-9727
info@softquest.co.il
DTS Open System Consultants any UNIX host supported
Pty Ltd by Perl
24 Bateman St
Hampton VIC 3188
Australia
tel.: +61 3 9598 0985
Fax: +61 3 9598 0985
info@open.com.au
ExtraView Sesame Technology Servers: UNIX, Linux
269 Mount Hermon Road WinNT
Suite 100
Scotts Valley, CA 95066 Client: Any platform hosting
tel: (831) 461-7100 Netscape or MSIE,
FAX: (831) 461 7104 PalmOS on Palm VII Wireless
info@sesame.com
GLOBETrack GLOBEtrotter Software Digital Unix, HP-UX,
300 Orchid City Dr. #131 IBM RS/6000, Linux (Intel),
Campbell, CA 95008 SGI, Sun (SunOS/Solaris),
tel.: 408-370-2800 Web interface for PC/Mac
FAX: 408-370-2884
info@globes.com
IssueView IssueView.Com PC (Windows)
17 El Camino Corto
Walnut Creek, CA 94596
tel: 510-304-1096
Support@IssueView.Com
KeepTrack! 3L Ltd. (was PC based, but
Peel House it appears this
Livingstone product may be
EH54 6AG no longer
Scotland available)
tel.: +44 506 41 5959
Lotus Notes Lotus Development Corp. PC (DOS, MS Windows,
55 Cambridge Parkway WinNT, OS/2), Macintosh,
Cambridge, MA 02142 HP-UX, IBM RS/6000, Sun
NeumaCM+ Neuma Technology
Corporation
1730 St. Laurent Blvd.,
Suite 200,
Ottawa, Ontario,
Canada K1G 5L1
tel.: 613-738-3156
FAX: 613-738-7210
sales@neuma.com
OmniTracker OmniNet GmbH Clients: Win95/98/NT/2K
Orchideenstrasse 39, Web-Front, Java-Frontend
90542 Server: WinNT/2K
Eckental, Germany
tel.: 011-49-9126-259790
iwe@omninet.de
PR-Tracker Softwise PC (Windows 95, 98,
tel.: 425-513-0415 WinNT, 2000, ME)
or: 888-324-3988
FAX: 425-513-0516
or: 888-324-3980
sales@prtracker.com
Problem Tracker NetResults Corporation PC (Win95/98/NT)
444 High St.
PO Box 1238
Palo Alto, CA 94302-1238
info@n2r6.com
tel.: 650-473-3933
FAX: 650-473-3934
PVCS Dimensions MERANT Bull, DEC (VMS, Ultirx,
701 East Middlefield Rd Unix), H-P, ICL, Sequent,
Mountain View, CA 94043 Sun, PC (WinNT coming)
tel.: 800-872-6265
FAX: 650-404-7217
Corporate Headquarters:
The Lawn
22-30 Old Bath Road
Newbury
Berkshire, England RG14 1QN
tel.: +1635 32646
FAX: +1635 33966
PVCS Tracker MERANT PC (Windows)
701 East Middlefield Rd
Mountain View, CA 94043
tel.: 800-872-6265
FAX: 650-404-7217
Qualit Defect Manager Qualit, Inc. PC
801 W. El Camino Real
Suite 359
Mountain View, CA. 94040
tel.: 415-964-4525
FAX: 415-964-4512
qualit@netcom.com
Siebel Siebel Systems, Inc. Server: DEC Ultrix,
1855 South Grant Street HP-UX, IBM RS/6000,
San Mateo, CA 94402 Sun, VMS, others
tel.: 650-295-5000 Client only: PC
or: 800-647-4300 (Windows, WinNT)
fax: 650-295-5111 Macintosh, MIPS
info@siebel.com
Razor Visible Systems Sun (both Solaris and
248 Main Street SunOS), HP, SGI,
Oneida, NY 13421 RS/6000, Digital Unix,
tel.: 315-363-8000 Linux, PC(Win95/98,
FAX: 315-363-7488 WinNT)
razor_sales@visible.com
Remedy Action Request Remedy Corp. Server: AT&T, HP-UX,
System (ARS) 1505 Salado Dr. IBM RS/6000, Motorola,
Mountain View, CA 94043 SGI, Sun
tel.: 415-903-5200 Client: Above plus
FAX: 415-903-9001 PC(Windows, Mac)
remedy@remedy.com
SWBTracker Software with Brains, Inc. PC(Windows 95, 98, NT4)
649 Branch Dr.
Toms River, NJ 08755 USA
sales@softwarewithbrains.com
TeamTrack TeamShare, Inc. Server: PC (MS WinNT,
1975 Research Parkway, Win2000)
Suite #200
Colorado Springs, CO 80920
tel.: 888-832-6742 Client: Web browsers MSIE &
Netscape
FAX: 719-599-4498
salesinfo@teamshare.com
Track for Windows Soffront PC (Windows, soon a 32
1806 Milmont Drive bit version for WinNT
Suite 169 and OS/2)
Milpitas, CA 95035
tel.: 408-263-2703
800-sof-front
sales@soffront.com
TrackRecord Compuware Corporation PC (MS Windows, WinNT,
31440 Northwestern Highway and OS/2)
Farmington Hills, MI 48334
tel.: 248-737-7300
marketed by
Compuware NuMega Lab
9 Townsend West
Nashua, NH 03063
800-4NUMEGA
TrackWise Sparta Systems, Inc. PC (MS Windows)
1 Bethany Road, Suite 90
Hazlet, NJ 07730
tel.: 888-261-5948
FAX: 732-203-0375
sales@sparta-sys.com
Vantive Quality Vantive Corp. HP-UX, IBM RS/6000
1890 N. Shoreline Blvd. Sun
Mountain View, CA 94043
tel.: 415-691-1500 Client on Windows
PC (WinNT Planned)
Visual Intercept Elsinore Technologies, PC (MS Windows 3.x,
Inc. Win95, WinNT)
7200 Falls of the Neuse Road
Suite 302
Raleigh, NC 27615
tel.: 919-532-0022 ext.408
FAX: 919-532-0023
jlm@ciinc.com
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